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ATM Interfaces, Multiples of 20, and Too Many Buttons #wtfUX

Posted by Daniel Brown |29 May 15 |

May 29, 2015

According to this ATM machine, I must specify a withdrawal amount in increments of $20.

Even so, I am allowed to press the the 1, 3, 5, 7, and 9 keys (for whatever reason) and must specify that I want “00” cents despite the inability of any ATM machine to dispense coins.

ATM UX fail

Machines that display presets of $20, $40, $60, $80, or $100 offer a single tap to achieve an effectively error-proof task. This machine requires unnecessary cognitive load and a gauntlet of error possibilities. Not to mention the Over-Zealous Capitalization In The Instruction Line.

 

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By Daniel Brown

             

An Error Number from Apple? #wtfUX

Posted by Daniel Brown |20 May 15 |

May 20, 2015

​For all of Apple’s efforts usability efforts, one department seems to have missed the company-wide memo sent out 30+ years ago. Under no circumstances should a user be presented with a message like this. If the system knows enough to display an error number, it can certainly cross-reference that into a human-consumable message. (FYI: I was attempting to rename a folder that was being copied.)

Apple error message

On top of all that, what could a negative number in an error message possibly imply? Shouldn’t a negative error indicate a good thing?

 

Image of worm in apple courtesy Shutterstock.

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By Daniel Brown

             

An Error Number from Apple? #wtfUX

Posted by Daniel Brown |20 May 15 |

May 20, 2015

​For all of Apple’s efforts usability efforts, one department seems to have missed the company-wide memo sent out 30+ years ago. Under no circumstances should a user be presented with a message like this. If the system knows enough to display an error number, it can certainly cross-reference that into a human-consumable message. (FYI: I was attempting to rename a folder that was being copied.)

Apple error message

On top of all that, what could a negative number in an error message possibly imply? Shouldn’t a negative error indicate a good thing?

 

Image of worm in apple courtesy Shutterstock.

read more
By Daniel Brown